Shipping and Claim

1. Introduction

To ensure both compliance and customer security, we have established the following policy requirements and shipping destinations for claiming physical watches. This policy details the information we collect, the countries we ship to, and the restrictions we enforce based on international sanctions and regulations.

2. Eligible Shipping Destinations

Below is a list of regions where we currently offer shipping:

  • North America

  • Europe (excluding sanctioned regions)

  • Asia (excluding sanctioned regions)

  • Australia

  • New Zealand

  • Select countries in South America and Africa

3. Restricted Shipping Destinations

Due to international sanctions, trade restrictions, and regulatory compliance, we do not ship our products to the following countries and regions:

  • Cuba

  • Iran

  • North Korea

  • Syria

  • Russia

    • Crimea region of Ukraine

    • Donetsk People's Republic (DNR) region of Ukraine

    • Luhansk People's Republic (LNR) region of Ukraine

Additionally, we may also restrict shipping to other countries based on updated regulations, high risk of fraud, or logistical challenges. These decisions are made to ensure the safety and compliance of our operations.

4. KYC Requirements for Physical Watch Claims

To ensure compliance with international regulations and protect against fraud, we require customers to complete verification when claiming a physical watch. The process includes:

  • Collection of Customer Information:

    • Full name

    • Date of birth

    • Billing and shipping addresses

    • Email address

    • Phone number

  • Verification Methods:

    • Email verification to confirm the customer's email address.

    • SMS verification to confirm the customer's phone number.

    • Matching billing and shipping addresses to ensure consistency.

    • Payment method verification through secure gateways that offer fraud protection.

  • Order Screening:

    • Monitoring IP addresses for suspicious activity.

    • Reviewing customer information against OFAC’s Specially Designated Nationals (SDN) List, CAPTA List, and other relevant lists.

5. OFAC Compliance and Additional Restrictions

In compliance with OFAC regulations, we prohibit shipping to foreign financial institutions and entities listed on the OFAC's CAPTA List and other related lists. This includes, but is not limited to, the entities and financial institutions specified in OFAC's latest publications and Federal Register notices.

6. New Information

Our shipping and information policy will incorporate any new information, restrictions, or sanctions published by OFAC or other relevant regulatory bodies. This includes updates to the CAPTA List, Specially Designated Nationals (SDN) List, and any other lists or notices. We will ensure our policy and operations remain compliant with the most current regulations.

7. Customer Responsibilities

We ask our customers to ensure that their shipping addresses are accurate and fall within our eligible destinations. In the event an order is placed with a shipping address in a restricted country, the order will be canceled.

8. Policy Updates

This shipping and claim policy is subject to change based on updates to international laws and regulations. We recommend that customers review this policy periodically for any changes. Significant updates will also be communicated via email and on our website.

9. Contact Information

For any questions or concerns regarding our shipping and KYC policy, please contact

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